Frequently Asked Questions

Everything dealers, GMs, and ownership teams want to know before going live with VerifyAuto.ai — AI calls, chat, inventory, compliance, pricing, and ROI.

What is VerifyAuto.ai?+
VerifyAuto.ai is an AI-powered sales and service concierge built for dealerships. It answers calls, chats with shoppers, qualifies leads, books appointments, and logs everything automatically — 24/7.
Who is VerifyAuto.ai designed for?+
VerifyAuto.ai is designed for franchise and independent dealerships, including Dealer Principals, GMs, Sales Managers, BDC teams, and Service Directors.
How is this different from a CRM or chat tool?+
CRMs store data. VerifyAuto.ai actively works leads. It answers calls, engages shoppers, qualifies intent, and books real appointments automatically.
Does VerifyAuto.ai replace my BDC or sales team?+
No. VerifyAuto.ai supports your team by handling first-touch conversations, missed calls, after-hours traffic, and routine follow-ups so your staff can focus on closing deals.
Will customers know they’re talking to AI?+
Yes. VerifyAuto.ai is transparent and professional. Most customers care about speed, accuracy, and getting answers quickly.
What happens when my dealership misses a call?+
VerifyAuto.ai answers missed calls automatically, captures lead details, qualifies intent, and schedules follow-ups when appropriate.
Does it work nights, weekends, and holidays?+
Yes. VerifyAuto.ai operates 24/7 and never takes time off, ensuring no opportunity is missed.
Can the AI answer questions about my inventory?+
Yes. VerifyAuto.ai connects to your live inventory and can answer questions about availability, pricing, trims, features, and mileage.
What if a vehicle sells while the AI is discussing it?+
Inventory updates automatically. If a vehicle is no longer available, the AI offers alternatives or schedules a follow-up with your team.
How does appointment scheduling work?+
Appointments are booked based on your dealership’s rules, hours, availability, and calendars — fully configurable.
Can hot leads be transferred to a human instantly?+
Yes. High-intent buyers can be routed directly to your sales team in real time.
Does VerifyAuto.ai integrate with my CRM?+
Yes. VerifyAuto.ai integrates with most major automotive CRMs, syncing leads, notes, appointments, and call outcomes.
Do I need to replace my existing systems?+
No. VerifyAuto.ai works alongside your CRM, DMS, phone system, and existing workflows.
Is VerifyAuto.ai TCPA compliant?+
Yes. The platform supports consent handling, quiet hours, opt-outs, and STOP/HELP compliance.
Are calls recorded and transcribed?+
Yes. Calls include recordings, transcripts, AI summaries, and outcome tracking.
Can we customize what the AI says?+
Yes. Scripts, greetings, tone, escalation rules, and branding are customizable.
Does it support multiple locations or rooftops?+
Yes. Each rooftop can have its own numbers, inventory, scripts, calendars, and reporting.
Does VerifyAuto.ai support multiple languages?+
Yes. English and Spanish are supported, with additional languages available.
How is usage measured?+
Usage is based on calls, conversations, and AI interactions depending on your plan.
Are there overage fees?+
Plans include usage allowances. Overage pricing is transparent with no surprise fees.
Who owns the data?+
You do. All leads, conversations, and recordings belong to your dealership.
How secure is the platform?+
VerifyAuto.ai uses secure infrastructure, encrypted storage, and role-based access controls.
What kind of ROI do dealers see?+
Dealers typically see higher lead capture, faster response times, and more booked appointments within the first 30 days.
How long does onboarding take?+
Most dealerships are live within days, not weeks. Onboarding is guided and efficient.
Can we cancel anytime?+
Yes. Plans are month-to-month with no long-term contracts or penalties.